You can find the log files path in Config->Help & Info, look for SR Log Dir.
Note: Synology users can use WinSCP to gain access/browse to the root where the Sickrage log is located: /volume1/@appstore/sickrage/var/Logs/sickrage.log
How do i enable debug logs to get more detailed information in my logs.?
Go to settings (gearwheels) ---> General ---> Advanced Settings. Enable the setting Enable debug. Or set in manually in your config.ini. The line is called debug = 0 replace the 0 with 1 and save. (Make sure SickRage is not running!)
If you like to upload the log you can use [pastebin] (http://pastebin.org) or an equivalent site.
Does SickRage support NAS devices?
Yes. There are pre-built NAS versions of SickRage:
(scene exceptions) Releases have a different show name than in SickRage, and are not snatched.?
If you encounter torrents/nzbs that use different show names than the one supplied from TheTVDb or TVRage, you can add a Scene Exception to your show [Go to Show, Edit Show] with the name that the releases are using.
An example is when you have two shows with the same name. To differentiate between the two, uploaders generally will add the premiere year of the show. i.e. Revolution, i.e. Revolution (2012)
For more information see the Scene exceptions and numbering section.
Error while searching ..., skipping: 'NoneType' object is not iterable
Close SickRage, then delete cache.db in your SickRage directory. This may solve the problem.
If you still have the same issues, search the repository for the error message (without the specific provider name) and if there's an open issue, copy your log (at Debug level). If no such issue exists, open a new one.
Reverse Proxy is not working.
Make the following changes to your config.ini file:
localhost_ip=[your LAN IP]
I have problems with special characters (é etc.) What can i do.?
Its always a good idea to make sure your using UTF-8 locale's to avoid unicode decoding issues so please perform the following commands if your using a unix operating system
Add the following lines of code to your ~/.bashrc and ~/.profile files: Code: export LC_ALL=en_US.UTF-8 export LANG=en_US.UTF-8 export LANGUAGE=en_US.UTF-8 Run this command after: Code: source ~/.bashrc
I have problems updating or my installation got corrupt. What now.?
You can enable the Git Reset setting under general --> advanced settings.
Or you can do a manual Git reset so that your installation is refreshed. :
I'm currently using the SABtoSickbeard script with SABNZB, however failed downloads dont work.
Switch to the NZBtoMedia scripts. The package contains a script called NZBtoSickbeard. This will provide full and automatic failed download handling. Installation is almost identical as the SABtoSickbeard script.
SickRage doenst show banners for my TVRage shows. Why.?
Sadly TVRage doens't support banners. However you can add them manually.
See our Banners for TVRage shows section how to accomplice that.
Error: Rar Not Supported: No suitable RAR unpacker installed
SickRage has the ability to unpack RAR-archived releases but require the external unrar command on Linux, Mac, FreeBSD and other Unix OS. In Windows, it use unrar.dll(x86) or unrar64.dll(x86_64) which are included in SickRage.
If you get this error, your need to make sure unrar is installed and available into PATH.
A SSL error looks generally something like this. : _ssl.c:499: error:14077438:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert internal error
They are mainly the cause of not having Python installed correctly. Python needs to have the pyOpenSSL & cryptography modules installed to handle HTTPS connections. For more information see the SSL Errors section. Note, QNAP users need to have a recent SickRage QNAP package installed.
Can i support SickRage.? And how.?
Yes, for sure you can.! We are always looking for help. If you are familiar with Python, HTML, Java or other language please give a shout. Also if you have experience moderating and want to help users solving/answering basic questions regarding SickRage. Last there is off-course the option to Donate that helps us pay for the upkeep/maintaining cost of the SickRage project.
What does the Episode Status mean and what does it do.?
The Episode Status shows (like the name implies) the status of an episode. So it is downloaded and in what quality.? Or is it still Wanted.? Or was it skipped.? For a extended explanation see the
Episode Status section.
One of my shows has a missing Network logo.
SickRage uses a network logo to indicate the network on witch the show is aired. However with countless networks world wide its impossible to keep track/add every logo. If you come across a missing logo please report it. (or when you are able submit it.) For more information see the Network logos section.
What is post processing.?
After an episode is downloaded you can automatically modify/change/work on the file. Post processing is the name for this process. It can include a message from you download client (Sabnzb) to SickRage that the file was downloaded, to renaming the episode or any other form of modifying/testing. Out of the box SickRage contains many options you can use, but if you want even more options than checkout the NZBToMedia scripts. Also see the Post-Processing section.
How do the quality settings for a show work?
One of the most important things in SickRage are the Quality Settings. The Quality Settings allow you to instruct SickRage what the quality must be and if its snatch, or left alone. For a more detailed explanation see the Quality Settings section.
Newly aired shows are not downloading and set to skipped/ignored?
Previously, when you added a show you had the option for Default Episode Status to set the status for episodes that had aired in the past, and all new episodes were automatically set to wanted regardless of your setting, which could be seen from the show page. Now, we have 2 settings when adding a show, Default Episode Status for past episodes, and a Default Episode Status for future episodes. If your shows were added before this change, then your Default Episode Status for future episodes is still set to whatever you added the show with.
Edit each show (or mass update) and correct the Default Episode Status to WANTED (You can also change from wanted to another on shows where you don't want new episodes to be downloaded automatically)
Update problems? Try this:
Stop SickRage, SSH(Linux)/CMD(Windows) and enter SickRage folder